P7

https://docs.google.com/document/d/1dPCiclRAUTMS_aVL1Wv4iDmahJeQv6DO-0T-yQXfepI/edit?usp=sharing

P5 P6 D2

Video - Face to Face Communication

http://www.youtube.com/watch?v=itLQdMIapH0
http://www.youtube.com/watch?v=E1sf3CJb-XY

Audio helpline

Novice

Technical

Experienced 

Email Communication